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How mobiltoto Protects Your Information

When you open an account with us, your personal data and payment details are secured under strict encryption protocols.

Encrypted account storageLocal payment securityYour access & deletion rights
Explore the Lobby Read FAQ
mobiltoto How mobiltoto Protects Your Information
WE'RE HERE TO HELP

Contact Us About Your Privacy

If you have questions about how we use your data, want to request a copy of your information, or need to update your account details, reach…

Email Support Send your privacy request to [email protected].
Live Chat Open your account and head to the Help section in the lobby.
Account Settings Update your personal data, email and phone number directly in the Settings menu.
DATA HANDLING & SECURITY

How We Keep Your Privacy Intact

Every piece of information you enter — from your registration details to your DANA, OVO, GoPay or QRIS payment method — is protected by industry-standard SSL encryption.

Encryption & Storage

All deposits and withdrawals are encrypted end-to-end. Payment credentials are never visible in your account history; only transaction IDs and…

Cookie & Session Policy

We use session cookies to keep you logged in and security cookies to detect fraud. Non-essential tracking cookies are optional.

Data Retention

Your account data is kept as long as your membership is active.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS), hosting providers and compliance authorities where required by law.

Your Access Rights

Request a full copy of your data anytime via [email protected].

Account Deletion & Correction

Correct your personal details in Settings instantly. To delete your account, submit a request via live chat or email; we'll…

Your Privacy Questions Answered

Players in Jakarta and across Indonesia often ask how their data flows through our system, what happens after they close an account, and how they can check what we're storing. Below are the questions we hear most often, answered directly.

We collect your full name, email address, phone number, date of birth and a copy of your ID for identity verification. We also record your IP address and device details for security. This data is required to comply with anti-money-laundering law and to process your deposits via DANA, OVO, GoPay or QRIS.

We retain your account records for seven years after closure for audit and legal compliance. Sensitive data like payment details are encrypted and stored separately. After seven years, all personal data is permanently deleted from our systems.

No. Your payment credentials are encrypted and processed directly by our payment partners. We never store your full card numbers, bank details or mobile wallet passwords. Only transaction confirmations and amounts appear in your account history.

Yes. Email [email protected] with your account username and the request 'data subject access request'. We'll send you a complete, readable copy of your data within 14 days, free of charge. You can also make this request via live chat in the Help section.

We use essential cookies to keep you logged in and to prevent fraud. Session cookies expire when you close your browser. Non-essential tracking cookies are optional; you can disable them in your account settings or in your browser preferences without losing access to the lobby.

Only you and authorised mobiltoto staff (for support and compliance) can view your account. We share data with payment processors (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals, and with authorities where required by local law. We never sell your data to marketing companies.

Log into your account and head to Settings to update your name, email or phone number. Changes take effect immediately. To request account deletion, submit a request via live chat or email [email protected]. We'll confirm the deletion within 30 days.

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